Complaints and Discipline

Pharmacists are consistently named as one of the most trusted health professionals. As a client of one of the more than 200 pharmacies in New Brunswick, you can expect high quality, safe and effective care and service from the more than 900 pharmacists and pharmacy technicians who are registered with the New Brunswick College of Pharmacists.

The College ensures public safety by:

  • promoting safe pharmacy practice through regulation and standards
  • ensuring members are qualified and meet standards of licensure
  • serving as vehicle for public complaints; investigating and instituting disciplinary measures, when appropriate

If you are concerned about an encounter at a pharmacy, the way a pharmacist or pharmacy technician practices or prescriptions or advice you have received, the following steps are recommended:

  1. First, talk with your pharmacist or pharmacy technician about your concerns. In most cases, they will want to know if you have concerns relating to your assessment, medication or advice received, or that you are dissatisfied. Sometimes, issues may arise because of a misunderstanding between what you expected and what the member believes should be done for your care. Discussion at this level will often resolve questions and concerns.
  2. Second, if the pharmacist or pharmacy technician is unable to resolve your concerns, or if you are not comfortable talking about your matter with the member directly, ask to speak with the pharmacy manager about your situation. (The pharmacy manager is named on the Certificate of Operation issued by the College and is accountable to the College for all professional activities occurring within that pharmacy [ Regulation 20.2 ]).
  3. If you are not satisfied with the outcome from the above efforts or if you feel it is inappropriate to speak directly with the member or pharmacy manager, you may contact the New Brunswick College of Pharmacists to discuss your concerns. If warranted, the College is equipped to follow up on complaints with further investigation and some may then be directed to the Complaints Committee. The College can only take action against pharmacists, pharmacy technicians or pharmacies with regard to professional matters. For further details, please review our Complaint Process.

Notice of Hearing:  Discipline and Fitness to Practice Committee

Date & Time Location Member/Registrant In the Matter of Notice of Hearing

Summary of Complaints Committee and
Discipline & Fitness to Practice Committee Decisions

Decisions are posted as early as possible in the official language in which proceedings were carried out. Translation to the other official language is considered to be in progress.

Pharmacist on the Direct Client Care Register Link
Pharmacists on the Direct Client Care Register  Link
Complaints Committee Agreement - Kaitlyn Munn Link